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Cosy Tortoises

Innovative Tortoise Housing, Shop, Tortoise Boarding, Ideal Set-Up and Care Information - Established 2007

Order Tortoise Houses Page

For all wood-based tortoise housing orders Cosy Tortoises requires half payment of the total quoted cost, when we begin to manufacture your order, and the second half prior to delivery. Cosy Tortoises has a policy of not holding onto our customer's money for any longer than necessary, before orders are complete.

The Ordering Process

  1. Initially please express interest in a Cosy Tortoises product via e-mail or over the telephone (01890) 818584.  Please see our Contact page for details.
  2. By e-mail we will send you an approximate quote and any questions we have.
  3. An e-mail exchange of several e-mails will allow you to tailor your order requirements.
  4. When you declare that you are happy with your Order Quote, we will acknowledge and place you in our Order Queue.
  5. We will endeavour to update all customers in the Order Queue with a weekly update of their Approximate Delivery Date.
  6. The week before we are due to start manufacturing your Order we will request the first half payment of the Order Quote.
  7. When your Order is complete we will provide photographic evidence and request the second half of the payment.
  8. After the funds have cleared we will send your order as arranged (usually by economy pallet unless requested otherwise).
  9. On sending your Cosy Tortoises Order we will inform you via e-mail with all relevant delivery, unpacking, assembly and set-up instructions.

Paying for an Order

The week before we are due to start manufacturing your Order we will request the first half payment of the Order Quote.

We will send you an Invoice via Square, our secure online payment method.

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Cancellation of an order

At any point a customer can cancel an order before we start manufacturing. After manufacturing has begun only Standard orders may still be cancelled and refunded.

After we have received half the order payment and have begun manufacture Custom orders will not be refunded. Custom orders include paint upgrades.

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Order your Tortoise housing by Contacting us

phone - 01890 818584

See our Order Tortoise Houses page for details about how to pay.

If you need advice before ordering, please see our Contact page and see our Terms and Conditions.

For prices please go to the separate tortoise housing pages by clicking-on these links

All-Season Tortoise Houses

Giant All-Season Tortoise Houses

Outdoor Tortoise Runs

Sloped Covered Tortoise Runs

Indoor Tortoise Tables

Natural Ground Tortoise Houses

Natural Ground Tortoise Runs

Visit our Online Shop to buy Cosy Tortoises

Grow your own Tortoise Food Seeds

Calcium products

Heat and Lighting products

Tortoise pages for advice about housing tortoises based on their natural habitats including which Cosy Tortoises housing set-up we recommend

Mediterranean Tortoises

Tropical Tortoises

African Tortoises

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