Payment Information Page
For all wood-based tortoise housing orders Cosy Tortoises require half payment of the total quoted cost when we begin to manufacture your order and the second half prior to delivery.
The Ordering Process
- Initially please express interest in a Cosy Tortoises product via e-mail cosytortoises@btinternet.com or over the telephone 01890 818584 (please see our Contact page for details)
- By e-mail we will send you an approximate quote and any questions we have
- An e-mail exchange of several e-mails will allow you to tailor your order requirements
- When you declare that you are happy with your Order Quote, we will acknowledge and place you in our Order Queue
- We will endeavour to update all customers in the Order Queue with a weekly update of their Approximate Delivery Date
- The week before we are due to start manufacturing your Order we will request the first half payment of the Order Quote
- When your Order is complete we will provide photographic evidence and request the second half of the payment
- After the funds have cleared we will send your order as arranged (usually by economy pallet unless requested otherwise)
- On sending your Cosy Tortoises Order we will inform you via e-mail with all relevant delivery, unpacking, assembly and set-up instructions
Cancellation of an order
At any point a customer can cancel an order excluding custom orders which include paint upgrades.
After we have received half the order payment and have begun manufacture Custom orders will not be refunded.
